Operations Support Specialist-Scholarships - North Carolina Community Foundation

The North Carolina Community Foundation brings together generous people and connects them to causes and organizations they care about, with a focus on inspiring lasting and meaningful philanthropy in the state’s rural communities. 

NCCF partners with donors and a network of affiliates to sustain over 1,300 endowments totaling over $600 million in assets. More than $360 million has been awarded as grants to charitable organizations and scholarships to students, creating stronger communities for generations to come.

We are currently seeking a qualified candidate to fill the role of Operations Support Specialist-Scholarships. NCCF administers over 100 scholarship funds that award approximately $1.5 million in scholarships annually to about 400 students. The Operations Support Specialist will be a key part of NCCF’s work to support students’ higher-education goals.

Summary:

The Operations Support Specialist will provide a range of administrative and clerical duties supporting scholarships processes. This is a full-time administrative position based at the Foundation’s headquarters in Raleigh. The Operations Support Specialist embraces and models values of diversity, equity, inclusion and belonging across all NCCF operations as we advance our mission. This role is a non-exempt, hourly role and requires a minimum number of days in the office each week. When not in the office, work may be performed from a Raleigh-based location.

Core responsibilities include:

• Administrative and clerical support for the Philanthropic Services department, primarily the Scholarships Team.

• CRM and Scholarships Portal data entry, maintenance, reporting and document management.

• Scholarship application review, organization, and processing.

• Scholarship award payment processing.

• Internal communication with staff.

• Document management on NCCF shared drive.

• External communication with stakeholders including Outlook email, phone calls, and Scholarships Portal.

• Process documentation and training.

• Cross functional project coordination, support, and collaboration.

• Technical support for in-person, virtual and hybrid meetings.

• Event support and scheduling.

• Provide front desk coverage and mail processing in rotation with other operations support team members, answering main office phone and other administrative duties as needed.

Qualifications:

Education:

• High School Diploma or GED.

Experience:

• Three or more years of work experience required.

• Experience in philanthropic/nonprofit sector administrative support preferred.

The ideal candidate will exhibit:

• Proficiency in MS Office, CRM / database, presentation tools.

• Application of analytical thinking to diagnose issues using a systemic and methodical approach.

• Ability to maintain mutually beneficial partnerships with other functions.

• Customer service excellence with internal and external stakeholders.

• Keen attention to detail, managing quality data entry and content review.

• Excellent in person, verbal, and written communication skills. 

• Demonstrates support for innovation and development to improve effectiveness and efficiency.

• Provides input for continuous process improvement.

• Capability and willingness to implement changes provided by management. 

We offer a comprehensive benefits package and the opportunity to work with a committed, engaged team. The hiring range for this position is $49,000 to $53,000, depending upon qualifications and experience. NCCF is an equal opportunity employer.

Are you the ideal candidate? Please email cover letter and resumé to recruiter@nccommunityfoundation.org.  Deadline for submittal is Wednesday, September 30, 2026.  No phone calls, please.